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Refund Policy

1.Introduction
This Refund Policy (“Policy”) applies to InvestHind, operated by MECASTART INNOVATIONS PRIVATE LIMITED, CIN: U62020DL2025PTC447410, ROC: RoC-Delhi, Registered Office: Flat No 2 GF Shop No-3 Amichand Khand Giri Nagar Kalkaji South Delhi Delhi India 110019.
This Policy governs refund eligibility for all services including Free, Monthly, Annual subscriptions, and Value-Added services.

2.Services Overview

  1. Free Services: Basic profile, community access
  2. Monthly/Annual Subscriptions: Premium networking, advanced matching
  3. Value-Added Services: KYC verification, due diligence support, premium content
3.General Principles

  1. Digital services delivered immediately; refunds not automatic
  2. Service quality commitment evaluated case-by-case
  3. No automatic statutory “cooling-off” right for digital content
4.Refund Eligibility
4.1Eligible Circumstances

a)Technical Service Failure:

  1. Inaccessible platform >48 hours unscheduled downtime
  2. Core features unusable >7 days
b)Billing Errors:

  1. Duplicate/incorrect charges
  2. Unauthorized transactions
c)Pre-Activation Cancellation:

  1. Within 24 hours, no platform access
  2. KYC failure cancellation within 7 days
d)Regulatory Mandates:

  1. Legal requirement refunds
  2. Court orders
4.2 Non-Eligible Circumstances

  1. Change of mind
  2. User-side technical issues
  3. Partially used periods
  4. Dissatisfaction with outcomes
5.Subscription-Specific Terms
5.1Monthly

  1. Full refund if canceled within 24 hours and unused
  2. No prorated refunds
5.2Annual

  1. Full refund within 24 hours unused
  2. Exceptional case refunds >30 days downtime
5.3Value-Added

  1. KYC and content access non-refundable once initiated
6.Refund Process
6.1 Request Submission:

  1. Email [Refund Email], subject “Refund Request - [User ID]”
  2. Within 30 days of incident/payment
6.2 Information Required:

  1. Transaction ID, payment proof
  2. Issue details, screenshots
  3. Preferred refund method
6.3 Timeline:

  1. Acknowledgment: 24 hours
  2. Investigation: 5-10 business days
  3. Decision: 15 business days
  4. Processing: 7-14 business days
7.Methods & Deductions

  1. Original payment method preferred
  2. Alternative: Bank transfer, platform credit
  3. Deductions: Gateway fees (2-3%), ₹100 admin fee, applicable taxes
8.Dispute Resolution

  1. Escalation: Support Manager (5 days), Senior Management (10 days)
  2. External: Consumer forums, ADR, RBI for payment disputes
9.Cancellation Policy

  1. User-initiated: Effective end of billing; no refund
  2. Company-initiated: No refund for violations; pro-rata for KYC non-compliance, regulatory interruptions
10.Force Majeure & Business Closure

  1. Service credits or partial/full refunds based on outage duration
  2. 90-day notice for business changes; pro-rata refund or service transfer
11.Tax Implications

  1. GST adjustment; credit notes issued
  2. TDS certificates for applicable deductions
12.Record Keeping

  1. Maintain request logs, decisions, communications
  2. Regular audits
13.Contact Information

Refund Support Email: [Insert Email]
Phone: [Insert Phone]
Mailing Address: MECASTART INNOVATIONS PRIVATE LIMITED, Attn: Refund Team, Flat No 2 GF
Shop No-3 Amichand Khand Giri Nagar Kalkaji South Delhi Delhi India 110019

14.Policy Updates

  1. Amendments with notice via email/platform
  2. Continued use implies acceptance
This document is subject to change on a timely and/or need basis at the sole discretion of the Company’s management team.